Blast dial - space management and blast dial configuration

Meeting Management supports blast dial, to quickly hold a meeting with a group of users.

You can add a predetermined list of participants to a space where you configure blast dial. When any participant dials in to the space, all the other participants are dialed out simultaneously.

Space management

Meeting Management includes spaces where you can view spaces on your cluster and configure blast dial. These are the spaces created using web app or provisioning. Meeting Management does not allow you to create spaces or invite participants, but provides a platform to configure blast dial.

Viewing spaces

As an administrator, you can view a list of all the spaces in your cluster. Clicking on the space name takes you to the Join Information page for that space. Use the search bar to filter out the space you are looking for.

Join information

The Join information tab displays the meeting details: Visibility, Meeting ID, Passcode, and Video address.

Blast dial configuration

Blast dial can only be configured for clusters where Meeting Management is setup to manage meetings on that cluster.

  • If the cluster is not managed by Meeting Management, you will see the following message:

    Blast dial cannot be configured on this space because this Meeting Management does not manage meetings on this cluster. To change this, visit Servers and edit this cluster.

    Go to Server settings and under Edit Cluster, check the Use Meeting Management to manage meetings on this cluster check box.

  • If Blast dial monitoring is turned off, you will see the following message:

    Blast dial cannot be configured on this space because this Meeting Management has blast dial monitoring turned off. To change this, visit Settings > Blast dial monitoring.

    Go to Settings and under Blast dial monitoring, change the settings.

Configurations

You can set the following configurations in the landing page:

  • On / Off: You can turn on or turn off the blast dial feature at the Blast dial configuration landing page. When you turn it On, the other configuration options appear.

  • Retries: This setting allows you to configure retry attempts if the contact does not connect to the call the first time.

    • Number of retries: The maximum number of times the system will attempt to dial out a contact if they fail to connect to the call.

    • Time after a failed retry: The minimum time amount of time the system waits before retrying to dial out a contact. The default is 180 seconds.

Adding dial-out contacts

There are two ways to add participants to the list of blast dial contacts. You can either manually add them one at a time using the Add contact button or you can use the CSV option to upload a CSV file containing details of the contacts, such as name and video address.

Add contact

To add a contact:

  1. Click on Add Contact. The Add dial-out contact window opens.

  2. Enter the name and address of the contact and click Add. The contact details get added to the list of contacts.

  3. You can edit or delete the contacts from the list using the associated buttons.

Upload CSV

To upload a CSV file:

  1. Click on the CSV drop down.

    Tip: You can download a blank CSV template and use that file to add the contacts.

  2. Upload the CSV file using the Upload CSV option.

    Note: If you have already added contacts using either of the options, the added contacts will be overwritten and only the newly uploaded CSV contacts will be added.

  3. When the file is uploaded, the Download CSV option is enabled. In the CSV drop down, you can select Download CSV to download the existing CSV, edit the content, and upload it again.

Note: If the CSV file contains invalid characters, is in the wrong file format, exceeds the maximum file size, or contains more than the allowed number of contacts, an error message with the suggested resolution is displayed. Follow the instructions in the message to correct the errors and upload the file.