System log servers

System logs contain all information on what has happened on Meeting Management. The latest system logs are included in the log bundle.

Only the latest logs are stored locally, so we strongly recommend that you set up an external syslog server to keep the full history in case you need it for Support.

Note: When troubleshooting issues with Meeting Management, you may need to look at Meeting Server logs as well. We strongly recommend that you use external syslog servers for all instances of Meeting Management, and for all your Meeting Servers.

Add or edit system log servers

We strongly recommend that you set up at least one syslog server for system logs. This is required for our support team to be able to offer efficient support.

Note: The latest system logs are stored locally, but the limit is 500 MB of system logs. When the limit is reached, the oldest 100 MB of logs are deleted.

To add a system log server:

  1. On the Logs page, choose System log servers.
  2. Click Add log server.

  3. Enter server address and port number.

    Default ports are:

    • UDP: 514
    • TCP: 514

    • TLS: 6514

    Note: If you type in IPv6 addresses, do not use square brackets here.

  4. Choose protocol.

  5. Optional: Check certificates against certificate revocation lists (CRLs) if you have chosen to use certificates, and you want Meeting Management to reject the connection if a certificate has been revoked.

    Meeting Management will block the connection if a certificate in the chain has been revoked, or if there is a CRL it cannot access.

    We recommend that you enable this when possible.

    Note: Only certificates with HTTP Certificate Distribution points (CDPs) are supported. If you are using CRL checks, and a certificate has no CDP, or if the CDP is not reachable via HTTP, then the connection is rejected.

    Also, your network must be configured so Meeting Management can connect to external address via HTTP.

  6. If you chose TLS, Upload certificate.

    The requirements for the certificate chain are:

    • It must include the full certificate chain, up to and including the root CA certificate.
    • The address listed in the certificate must be the same as the one you have entered for the log server.

  7. Click Add.

  8. Repeat until you have added the log servers you need.

  9. Restart Meeting Management

    Note: If you do this as part of your first time setup, you can wait until you have completed the configuration.