Get access to TMS phonebooks

Meeting Management can access TMS phonebooks so video operators can use them to look up contacts when they add participants to a meeting. The search will work the same way as it does when you search for contacts in TMS.

Note: TMS may support contacts that cannot be reached by your Meeting Servers. Make sure that you either update your outbound dial plans for the Meeting Servers or filter out phonebook entries the Meeting Servers cannot reach following the existing dial plan rules.

If a video operator tries to add a participant who cannot be reached from your Meeting Servers then Meeting Management will try to connect and fail. There will be no warnings or error messages. The video operator will see a spinner for a short while, and after that the participant will appear in the participant list as a disconnected participant.

Note: In TMS you can configure the number of search results to be displayed. This does not affect Meeting Management. Meeting Management always displays up to 50 search results.

To let your video operators use TMS phonebooks, you must go through three steps:

  • Add Meeting Management as a phonebook client in TMS.

    We recommend that you edit your phonebooks first so it only includes contacts who can reached

  • Assign phonebooks to your Meeting Management in TMS.

  • Enable use of TMS phonebooks in Meeting Management.

    Note: You need to connect Meeting Management to TMS before you can do this.

To add your Meeting Management as phonebook client in TMS:

  1. In Meeting Management, go to the Settings page, TMS tab.
  2. Copy the MAC address.

  3. Sign in to TMS and go to Phone Books, then Phone Book for Cisco Meeting Management.

    If you click the Phonebook for Cisco Meeting Management link in Meeting Management you will be taken directly to the correct view after you sign in to TMS.

  4. Click New.

  5. In the Server Name field, enter a name for your Meeting Management.

    You can choose any name you want as long as it makes sense for other Meeting Management and TMS administrators.

  6. In the MAC Address field, enter the address you copied from Meeting Management.

To assign phonebooks to your Meeting Management:

  1. In TMS, go to Phone Books, then Phone Book for Cisco Meeting Management.
  2. Click on the name you gave your Meeting Management in TMS.
  3. Choose the phonebooks you want to use for your Meeting Management, then Save.

To start using the phonebooks:

  1. In Meeting Management, go to the Settings page, TMS tab.
  2. Check the Use TMS phonebook check box.
  3. In the area above, enter the password for the account you used when you first connected Meeting Management to TMS, then Save and Restart Meeting Management.