Logs

As an administrator, you can access all logs for Meeting Management.

Note: All logs accessed from Meeting Management are for Meeting Management, even though many of the messages are based on information received from Meeting Server Call Bridges.

Note: Most timestamps are in UTC. The exception is event logs which are displayed in your browser's time zone when viewed within Meeting Management.

Note: Event logs for a specific meeting are available on the Meetings page, meeting details view, for up to a week after the meeting has ended. See the User Guide for Video Operators for details. Event log information is also included in the Meeting Management system log, but you will not see the messages neatly sorted by the meeting they belong to.

Log bundle

From the Logs page, Log bundle tab, you can download a log bundle that contains information that Cisco Support would need for troubleshooting:

• The latest system and audit logs
• Configuration details (redacted to not include passwords)
• Version number
• A list of crash reports

If you need to contact Cisco Technical Support, always include the log bundle.

System logs

System logs contain all information on what has happened on Meeting Management. The latest system logs are included in the log bundle.

Only the latest logs are stored locally, so we strongly recommend that you set up an external syslog server to keep the full history in case you need it for Support.

Note: When troubleshooting issues with Meeting Management, you may need to look at Meeting Server logs as well. We strongly recommend that you use external syslog servers for all instances of Meeting Management, and for all your Meeting Servers.

Audit logs

Audit logs contain information about actions performed by Meeting Management users.

If audit logs are required in your organization, we recommend that you set up an external syslog server for audit logs.

Crash reports

From the Logs page, Crash reports tab, you can download or delete crash reports.

Detailed tracing

When requested from support, you can enable detailed tracing while reproducing an issue to gather comprehensive logs.