Check the following:

1. Check that the certificates have been copied ok.
   When you SFTP into the file system of the server do you see the certificates listed with the other files?
   Note: if you are using a Windows PC we recommend WinSCP
2. Check the certificates.
1. Double check that each certificate has created correctly, and uploaded along with the matching key.
2. Both the certificate and the key file need to be in PEM or DER format.
3. Check the file extensions: the certificate can have a .crt, .cer, .pem and .der extension, and the private key needs a .pem, .der or .key extension.
4. File names can contain alphanumeric, hyphen or underscore characters.
5. Ensure that you have the correct certificate to go with the corresponding key, otherwise it will not work. Use the MMP command pki match <key> <certificate> to check.
3. Check the Web Admin interface configuration.
1. Log in to the MMP and type webadmin. Are the certificate/key names exactly the same as the files you uploaded, including file extension?
2. Check that Web Admin interface is enabled and listening on the MMP, by typing the following in the MMP:
   webadmin enable
webadmin listen mmp 443
4. Check that you have access via IP.
   Try accessing the web interface just using IP i.e. in a browser type:
   https://<ip address>:<port #>

Last update:

21-May-2019

FAQ ID:

1034