Frequently Asked Questions
From Version 3.1, a new video enable/disable and audio mute/unmute mode that separates the link between local and remote mute so that administrators can now enable/disable video and/or mute/unmute audio for all participants.
Administrators can select between "linked" and "separate" video enable/disable and audio mute/unmute behaviors — where "linked" is the behavior from previous releases, i.e. the local video enable/disable and audio mute/unmute status of the device (such as ActiveControl-enabled endpoints, Jabber clients 12.5 or later, or Meeting Server web app) mirrors the server video enable/disable and audio mute/unmute status. This mode means, for example, that when administrators mute participants, the participants are muted locally on their device and have to unmute themselves locally (the administrator cannot unmute them). The existing mute behavior is described in this FAQ.
The new "separate" mode is where the local and server video enable/disable and audio mute/unmute mode status are not connected. This new mute mode is introduced to support use cases where, for example, local mute is not used and administrators need the ability to mute and unmute participants without interaction from the participants.
For existing users, on upgrade to 3.1 the default behavior will be "linked" so the user experience will be the same as prior to 3.1 unless reconfigured to use "separate" video enable/disable and audio mute/unmute mode.
New audio mute mode behavior
All endpoints / clients (local and server audio mute are separate)
- When users mute themselves with the local mute button they are muted locally but not on the Meeting Server / Meeting Management:
| Endpoint / client type | User sees... | Other participants.. | Meeting Management... | Can user locally unmute? |
| CE | a local mute indicator | will not see that they are muted in the participant list | will not see that they are muted | yes |
| Jabber | (not applicable) local mute icon dimmed/disabled | (not applicable) mute icon dimmed/disabled | (not applicable) mute icon dimmed/disabled | (not applicable) |
| web app | a local mute indicator | other web app participants will see that they are muted | will not see that they are muted | yes |
- When another user unmutes them or when the actual user sends a DTMF unmute command then the server mute will be removed, and the behaviors are as follows:
| User sees... | Other participants.. | Meeting Management... | Can user locally unmute? |
| mute icon disappears from the video stream | will still see them as being unmuted | will see them as being unmuted | no, user cannot unmute themselves by pressing the local mute button, but can via DTMF, if configured |
New video enable/disable mode behavior
Applies for web app (local and server video enable/disable are separate)
- When users disable their video themselves locally:
| User sees... | Other participants.. | Meeting Management... | Can user locally unmute? |
| message to say video is not being sent | not notified | not notified | yes, the user can enable video locally to send video again |
- Last update:
- 16-Dec-2020
- FAQ ID:
- 1514