Note: X series servers are not supported from version 3.0 of the Cisco Meeting Server software.

Follow the steps below on an X series server if you have lost the password on any admin account on the MMP and are unable to log in. This process resets the admin login account and does not lose any of the configuration data.

1. Using a Philips screwdriver loosen the two screws on the top front service hatch and hinge the cover upwards.
   You see the fan module on the left and a smaller area on the right with cables and connectors. In this area and behind the front grill are two small buttons: one red and one black.
2. Carefully press the red button only.
3. Within 4 minutes of pressing this button log into the X-Series server using the Console port and serial cable provided: user account is “admin”, no password will be requested.

4. Set up your new admin account using the following command.
   user add admin admin

5. You are prompted for a password: enter it twice.
6. Close the hatch and push the screws down to secure the hatch, no screwdriver is needed.

Note: When you log in subsequently, either via the Console port or Admin interface, using the admin account you will be asked for this password.

Last update:

26-Aug-2020

FAQ ID:

1031