Our users cannot get the Cisco Meeting App to run. Is this a firewall issue?


Note: From version 3.0, Web Bridge 2 (Cisco Meeting Apps and Cisco Meeting App for WebRTC) and XMPP are no longer supported.

Possibly. The Cisco Meeting Apps require the following ports to be open (See the Cisco Meeting Server Deployment Guide for the full and latest ports list):

Cisco Meeting iOS, OS X and Windows apps

require the following ports to be OPEN

XMPP server

  • 5222 outgoing TCP - XMPP over TCP

TURN server

  • 3478 outgoing UDP - STUN Signaling + Tunneled Media

  • 50,000 -51,000 outgoing UDP - Media (Optional for best performance)

WebRTC app

If you have a compatible WebRTC browser (For listed of supported browsers and versions, see Cisco Meeting App for WebRTC Important Information document) allow the following outgoing ports.

Web Bridge

  • 80 outgoing TCP - HTTP (optional for HTTP to HTTPS redirect)
  • 443 outgoing TCP- HTTPS

TURN server

  • 3478 outgoing UDP - STUN Signaling + Tunneled Media
  • 50,000-51,000 outgoing UDP - Media (Optional for best performance)
Last update:
09-Sep-2020
FAQ ID:
1011