This message means that the domain has resolved to an IP address but the XMPP server does not respond. 

1. Check whether the resolved IP address is reachable (that is, is port 5222 to XMPP server blocked). 

At the command prompt, try to telnet port 5222 via puTTy.
The illustration is an example of trying to telnet a Meeting Server via port 5222 on a cisco router. If you get connection refused, it means the port is blocked either by network or server is not running.

2. Check that the domain part of the login username is the same as the XMPP domain, for example:

login username: fredsmith@example.com
xmpp domain: example.com

SSH to the MMP and type the command xmpp to see the XMPP domain. If the login username domain part differs from the XMPP domain, change the login username domain part to match the XMPP domain.

Last update:

11-Oct-2019

FAQ ID:

1226