Check the following:

• That in the Web Admin interface Configuration > Call Settings page, SIP Media Encryption is set to Allowed or Required.
• That you have uploaded a certificate and private key for the Call Bridge.
• That you have the Call Bridge configured to use that certificate and private key.
• TLS connections are used for SIP signalling.

The  Meeting Server will only encrypt media when using TLS for call control and if SIP Media Encryption is set to Allowed or Required. If it is using TCP or UDP for call control, or if SIP Media Encryption is set to Disabled, no media encryption will be used for calls.

Last update:

21-May-2019

FAQ ID:

1036