Why do some endpoints display the conference name when joining a meeting hosted on the Meeting Server via an IVR, while other endpoints display the IVR number?


What an endpoint displays to identify a meeting hosted on a Meeting Server depends on three factors, whether:

  • the endpoint supports ActiveControl,
  • ActiveControl is enabled or disabled,
  • the call is load balanced.

The table below lists the meeting identifier displayed under the different scenarios.

Endpoint supports Active Control

ActiveControl enabled

Call is load balanced to a different Call Bridge

Meeting identifier displayed on screen

Yes

True

No

Conference name

Yes

False

No

IVR number

No

Not applicable

No

IVR number

Yes

True

Yes

Conference name

Yes

False

Yes

Conference name

No

Not applicable

Yes

Conference name

Last update:
18-Dec-2019
FAQ ID:
1471